Revive Refund Policy

Effective date: July 30, 2026

This Refund Policy applies to token purchases for Revive by Fortify Media, Inc. and forms part of our Terms of Service.

Summary

We refund unused tokens within 14 days of purchase. Tokens that have already been consumed are non-refundable, except where a task failed due to a Revive-side error.

What is refundable

• Tokens that remain unused at the time of your request, when the request is made within 14 days of purchase.
• Tokens consumed on tasks that failed because of a Revive-side error (these appear as “failed files” in your task history). We re-credit or refund these regardless of the 14-day window.

What is not refundable

• Tokens consumed on tasks that completed successfully, even if you are not satisfied with the output. (Tell us anyway—we may be able to help.)
• Unused tokens where the request is made more than 14 days after purchase.

How to request a refund

1. Email billing@fortifymedia.io from the address on your Revive account.
2. Include the date of purchase and the package name (for example, “Basic Plan”).
3. We aim to confirm the refund within 2 business days. Stripe then returns approved refunds to your original payment method, typically within 5–10 business days.

Disputes and chargebacks

If you believe a charge is fraudulent or unauthorized, please contact us first at billing@fortifymedia.io. Disputes filed directly with your bank before contacting us incur a network fee and significantly extend the resolution timeline.

Statutory rights

Nothing in this policy limits any non-waivable refund or consumer-protection rights you may have under applicable law.